Warranty

  • Warranty Policies

    RVCA WARRANTS ALL APPAREL TO BE FREE OF DEFECTS IN MATERIAL OR WORKMANSHIP FOR A PERIOD OF NINETY (90) DAYS FROM THE ORIGINAL DATE OF PURCHASE, WHEN PURCHASED FROM AN AUTHORIZED DEALER. THE APPAREL WARRANTY COVERS DEFECT OF WORKMANSHIP AND MATERIALS, BUT DOES NOT COVER DAMAGE CAUSED BY ACCIDENT, IMPROPER CARE, NEGLIGENCE, NORMAL WEAR AND TEAR, OR THE NATURAL BREAKDOWN OF COLORS AND MATERIAL THROUGH TIME, EXPOSURE OR EXTENSIVE USE. 

    LUGGAGE PRODUCTS CARRY A NINETY (90) DAY WARRANTY FROM THE ORIGINAL DATE OF PURCHASE, WHEN PURCHASED FROM AN AUTHORIZED DEALER.

    IF A RVCA PRODUCT IS FOUND TO BE DEFECTIVE AFTER INSPECTION BY A WARRANTY TECHNICIAN, RVCA WILL REPAIR OR REPLACE THE PRODUCT WITH AN EXISTING COMPARABLE MODEL AT THE TECHNICIAN’S DISCRETION. RVCA IS NOT LIABLE FOR ANY DAMAGES, LOSSES AND/OR COSTS INCURRED RESULTING FROM THE LOSS OR USAGE OF OUR PRODUCTS. 

    REPAIRED OR REPLACED PRODUCTS ARE COVERED FOR THE REMAINDER OF THE ORIGINAL WARRANTY

    NOTE: FACEMASKS DO NOT CARRY A MANUFACTURER WARRANTY. IF YOU'RE EXPERIENCING AN ISSUE WITH A FACEMASK, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM.

    TO INITIATE A WARRANTY CLAIM:

    PLEASE CONTACT WARRANTY.USA@BOARDRIDERS.COM  WHEN DOING SO, PLEASE INCLUDE:

    • - YOUR NAME
    • - PRODUCT NUMBER/COLOR/SIZE
    • - BRIEF DESCRIPTION OF THE ISSUE THAT YOU ARE ENCOUNTERING WITH THE PRODUCT
    • - PHOTOS OF THE DEFECTIVE AREA
    • - COPY OF THE ORIGINAL PROOF OF PURCHASE

    ONCE WE RECEIVE YOUR EMAIL, ONE OF OUR WARRANTY COORDINATORS WILL REACH OUT TO YOU WITH THE NEXT STEPS TO GET YOUR CLAIM PROCESSED.

    WARRANTY CLAIM SHIPMENTS SENT IN WITHOUT PRIOR APPROVAL WILL BE RETURNED TO SENDER

    SHIPPING

    CUSTOMERS ARE RESPONSIBLE FOR ALL COSTS INCURRED ON SHIPPING WARRANTY ITEM(S) TO BOARDRIDERS. BOARDRIDERS WILL COVER SHIPPING COST ON REPLACEMENT OR REPAIRED ITEM(S) SHIPPING BACK TO THE CUSTOMER.

    RVCA IS NOT LIABLE FOR ANY ITEMS LOST IN TRANSIT

     

  • How do I check the status of my warranty claim?

    Once we receive your email, a warranty coordinators will reach out to you with the next steps to get your claim processed via email.

    Warranty claim shipments sent in without prior approval will be returned to sender. Please allow up to    7-10 business days for your claim to be received and processed. If you have still not heard back regarding your claim, please reach out to our warranty team at WARRANTY.USA@BOARDRIDERS.COM.

     

  • How do I submit a warranty claim?

    To check if your item qualifies, and for warrant claim instructions, please review our Warranty Policy by clicking here.

    TO INITIATE A WARRANTY CLAIM:

    PLEASE CONTACT WARRANTY.USA@BOARDRIDERS.COM  WHEN DOING SO, PLEASE INCLUDE:

    • - YOUR NAME
    • - PRODUCT NUMBER/COLOR/SIZE
    • - BRIEF DESCRIPTION OF THE ISSUE THAT YOU ARE ENCOUNTERING WITH THE PRODUCT
    • - PHOTOS OF THE DEFECTIVE AREA
    • - COPY OF THE ORIGINAL PROOF OF PURCHASE

    ONCE WE RECEIVE YOUR EMAIL, ONE OF OUR WARRANTY COORDINATORS WILL REACH OUT TO YOU WITH THE NEXT STEPS TO GET YOUR CLAIM PROCESSED.

    WARRANTY CLAIM SHIPMENTS SENT IN WITHOUT PRIOR APPROVAL WILL BE RETURNED TO SENDER